Growth Hub Articles

💜 Why shift notes matter more than you think

Finishing your Certificate III or IV feels exciting — but once you start your first shift, everything changes.

If you’ve ever stared at your notes after a shift wondering,

“Am I writing too much? Too little? Am I even allowed to say this?”

— you’re not alone.

Shift notes can feel intimidating, especially when no one really teaches you how to write them properly.

But here’s the truth: good documentation protects everyone — you, your participant, and your workplace.

🌸 The real purpose of shift notes

Shift notes aren’t just for record-keeping.

They tell a story — a professional, factual, and respectful record of what happened during your support time.

They:

• Keep the participant’s goals in focus
• Show evidence of services delivered
• Support coordinators and supervisors in planning care
• Protect you in case of an audit or misunderstanding

When written clearly, they reflect your professionalism and care.

🌿 What to include (and what not to)

✅ Include:

• What you supported the participant to do (not what you did for them)
• Any changes in mood, health, or environment
• Actions that link to their NDIS goals
• Communication with families, coordinators, or team members

🚫 Avoid:

• Personal opinions (“She seemed lazy today”)
• Emotional language (“It was frustrating”)
• Medical diagnoses or assumptions
• Slang or text shortcuts

💬 Tip: Keep it factual, respectful, and brief — the goal is clarity, not length.

💜 Example of a professional shift note

“Supported James with his morning routine, encouraging independence with dressing and meal preparation. James engaged well and chose to make toast and tea. Assisted him to record today’s mood in his communication app. No behavioural incidents noted.”

This short example shows Choice, Control, and Dignity — the NDIS values in action.

🌿 Why most workers struggle

No one teaches how to balance being detailed yet respectful.
Some fear over-sharing; others write too vaguely.
The key is to remember: your notes should sound professional, not personal.

That balance takes time — and mentorship.

🌸 Need real templates and examples?

If you’ve ever wished someone would just show you how it’s done, my free NDIS Support Worker Survival Toolkit includes:

• Real shift note templates
• Example notes from common scenarios
• Tips for calm communication and behavioural documentation

Because professionalism starts with clarity and care.

👉 Get the Complete eBook Series on Yes Emily Store